Refund policy

Refund & Return Policy

We want you to feel confident in your purchase from Coastal Earth Co.

Returns
We accept returns within 30 days of delivery for unused items in their original condition and packaging.

Non-Returnable Items
Certain items may be non-returnable due to hygiene or customization. These exclusions will be clearly noted on the product page.

Return Process
To start a return, please contact us at wildcoasttravelco@gmail.com with:

  • Your order number

  • Reason for return

Once approved, return instructions will be provided.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds
After we receive and inspect your return:

  • Approved refunds will be issued to the original payment method

  • Refunds are typically processed within 5–7 business days

Shipping fees are non-refundable.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.